Setup help
Help getting EzAdmin working.
EzAdmin/Support
Support
Open a ticket and one of the 10 people on the support team will help. If you want, they can fix it on your dashboard for you.
Fix it yourself
Run /status in your server first. It tells you what's wrong.
- An item did not arriveThe player needs to link, then run
/role-item sync. - A payment did not applyCheck
/subscription, then open a Billing ticket. - EzAdmin cannot ban or give rolesMove the EzAdmin role higher in your role list.
- Someone gets "Not allowed"The owner gives them permission with
/permissions grant. - A feature says it needs a paid planSee what each plan has.
Open a ticket
Tickets are private. Only you and our team can see them.
Billing
Plans and payments.
Bug report
Something broke. Security problems too.
Report a server or player
Someone breaking the rules. We won't say who reported them.
Privacy or my data
See or delete your data.
Something else
Anything else.
What to put in it
- Which game it is about.
- The command you ran and the reply you got. A screenshot is fine.
- What you expected to happen instead.
- What
/statussays.
Let us in, if you want us to
When you open a ticket, you can let our team into your dashboard for 24 hours. Without that, we can't see your server. You can take it back any time, and everything we do is logged.
Never share your bot token, PlayFab key or game token, even in a ticket. We will never ask for them.